Privacy Policy at 54bat

Introduction

54bat values the trust placed in us by every player across Bangladesh. This Privacy Policy describes the types of information we gather when you access or use the 54bat platform — including cricket betting, live casino, slots, crash games, and fish arcade titles — and explains how that information is processed, stored, and protected.

By creating an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for assistance. This policy applies to all users accessing 54bat from Bangladesh and internationally.

Information We Collect

54bat collects information through multiple channels — when you register, deposit funds, place bets, contact support, or simply browse the platform. The categories of information we collect are described below.

Personal Identification Data

When you register for a 54bat account, we collect the following mandatory details to verify your identity and comply with responsible gaming standards:

• Full name, date of birth, and gender
• Email address and mobile phone number (registered with bKash, Nagad, or Rocket where applicable)
• Government-issued identification documents for KYC verification
• Mailing address and, if relevant, city of residence (e.g., Dhaka, Chittagong, Sylhet)

Technical and Usage Data

When you browse or interact with 54bat, our servers and analytics tools automatically log certain technical data, including:

• IP address, browser type and version, and operating system
• Pages visited, session duration, and in-app click paths
• Device identifiers and approximate geolocation (country and city-level only)

How We Use Your Information

54bat uses collected data strictly for legitimate platform operations, user safety, and service improvement. Specifically, your information enables us to:

• Create and manage your player account and verify your identity (KYC)
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Deliver personalized game recommendations, bonus offers, and promotional communications relevant to you
• Detect, investigate, and prevent fraudulent transactions, collusion, or any suspicious activity on the platform
• Comply with applicable anti-money laundering (AML) obligations and responsible gaming regulations
• Improve platform performance, identify technical issues, and enhance the overall user experience

Sharing of Your Information

54bat does not sell, trade, or rent personal data to third parties. We may share limited, necessary information only with the following categories of trusted partners under strict confidentiality obligations:

• Payment processors such as bKash, Nagad, Rocket, and Upay — solely to facilitate authorized fund transfers
• Identity verification and KYC service providers operating under equivalent data-protection obligations
• Law enforcement or regulatory authorities when legally compelled by a valid court order or statutory requirement

In every case, information shared with third-party partners is limited strictly to what is necessary for the specified purpose and is governed by formal data-sharing agreements that prohibit further disclosure.

Cookies and Tracking Technologies

54bat uses cookies and similar technologies to recognise your browser, remember preferences, and analyse usage patterns. Cookies used on this platform fall into three broad categories:

• Essential cookies — required for core platform functionality such as session management and secure login
• Analytical cookies — used to understand aggregate user behaviour and improve site performance (data is anonymised)
• Functional cookies — allow the platform to remember language preference, display settings, and recently visited game categories

You may disable non-essential cookies at any time through your device or browser settings. Please note that disabling essential cookies may affect platform functionality. Cookies do not store full payment card details or passwords.

Data Retention

54bat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected — including satisfying any legal, accounting, or reporting obligations. For active account holders, data is retained for the duration of the account's existence plus any mandatory regulatory retention period thereafter.

When an account is closed or data is no longer required, 54bat follows a structured data-disposal process: personal information is securely deleted or anonymised so that it can no longer be linked to an identified individual. Transaction records required for AML compliance may be retained in an anonymised aggregate format for a longer period as prescribed by law.

Data Security

We implement a multi-layered security framework to protect your data from unauthorised access, disclosure, alteration, or destruction. Technical safeguards include 256-bit SSL encryption for all data in transit, firewalls, intrusion detection systems, and periodic third-party security audits. Our internal access controls ensure that only authorised 54bat personnel can view sensitive account information, and only when required to perform a specific, documented operational task.

While 54bat takes every reasonable precaution to safeguard your data, no method of transmission over the internet or electronic storage system is entirely invulnerable. We encourage all users to maintain strong, unique passwords for their accounts, enable any available two-factor authentication, and promptly report any suspected unauthorised access to [email protected].

Your Rights as a User

54bat respects your right to control how your personal information is used. Subject to identity verification, you are entitled to exercise the following rights at any time:

• Right of access — request a copy of all personal data 54bat holds about you
• Right to rectification — request correction of any inaccurate or incomplete personal information
• Right to erasure — request deletion of your personal data where it is no longer necessary for the original purpose and no overriding legal obligation applies
• Right to restrict processing — request that we pause processing of your data while a dispute or correction request is being investigated
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time; this does not affect the lawfulness of processing carried out before withdrawal

To exercise any of the above rights, send a written request to [email protected] with the subject line "Data Rights Request" and include your registered email address and account username for identity confirmation. We aim to respond within 30 calendar days.

Third-Party Links

From time to time, the 54bat platform may display content that references or is associated with third-party providers (for example, game studios such as Pragmatic Play, Evolution Gaming, or Spribe). 54bat is not responsible for the privacy practices or content of any external websites or services. We strongly recommend reviewing the privacy policies of any third-party services you choose to interact with independently of the 54bat platform.

Age Restriction and Minor Protection

54bat is strictly an adult entertainment platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that data from our systems and close the associated account.

Parents and guardians who believe a minor may have registered on 54bat should contact us immediately at [email protected] with the subject line "Minor Account Report". We treat all such reports as a high-priority safety matter.

Changes to This Privacy Policy

54bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When a material change is made, we will post the revised policy on this page with an updated "Last updated" date at the top. Where required by applicable law or where the change materially affects your rights, we will notify registered users by email or via an in-platform notification.

Your continued use of 54bat following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how 54bat handles your personal data, our dedicated support team is available 24/7 to assist you. Please reach out using the contact details below and include as much relevant context as possible so we can respond promptly and effectively.